TERMS & CONDITIONS
Discount Floors 2 U only sells first quality products online. We are an authorized dealer for every product that we sell. Therefore, all the products will be backed by the manufacturer’s warranty. To receive the manufacturer’s warranty, you must follow their installation guidelines word for word, no exceptions. The warranty information for each manufacturer can be found on that manufacturer’s website, or you can request a copy to be sent for the product you are purchasing from us. Please ask a sales representative. We strictly adhere to the installation guidelines, making their policy our policy regarding decisions made about a warranty issue, and the action taken or not taken during a warranty claim.
200 sq/ft minimum on all orders
You may call (210) 899-7532 to order.
Pictures on website are just for reference and products should not be ordered from pictures. Please see a sample before ordering. Discount Floors 2 U is not responsible for flooring orders that DO NOT match pictures. It is the responsibility of you the customer to make sure the product you are ordering is fit for your project.
No Cancellations/ No returns Policy: We have a strict no cancellation/ no returns policy. Most of the products we sell are ordered in, therefore we do not take returns. Please make sure the installer has accurately calculated your quantity needed. All orders are final upon receiving payment. A few exceptions do apply. If we choose to accept the cancellation of your order, there will be a 25% restocking and handling fee or a 5% processing fee, depending upon if the product has delivered to us or not. The refund amount, with or without the restocking fee, will only be given once the material arrives at our location.
Refunds could take up to 7-10 business days to process. We do not take returns or accept cancellations after 30 days from the order date.
There is a no return policy on all moldings, so please double check with your installer and make sure you order the right transitions. Trim and transitions are not guaranteed to match perfectly. Since hardwood has a lot of variation, the transition pieces are designed to blend with the flooring, and not always match. We will not accept moldings back that have been cut, even if the wrong ones were sent. Full payment must be received before the product leaves our warehouse.
There is no need to drive all the way to Texas to pick up your wood. We also ship to the lower 48 states. We will give you a tracking number, and all residential delivery customers will receive a phone call one day ahead of delivery to schedule a time.
Most all residential deliveries are CURB-SIDE deliveries by a transfer truck, so please note that a residential delivery does not include the product being brought inside the house or even unloaded off the truck. We use common carriers on all our shipments, so the drivers are not required to unload it, but some may help. The cartons must be taken off the pallet one by one unless a forklift is present. A liftgate and inside delivery can be requested, but additional fees do apply. Most orders are delivered using an 18-wheeler with a 53-foot trailer. Ultimately, the driver of the truck delivering your order has the discretion of whether he or she can get to your driveway safely. Should the driver find that it is unsafe to deliver directly to your driveway, please be prepared to meet the driver at a safe location to offload the freight.
Even though we strive to make sure that your product gets there all in one piece, sometimes cartons do get damaged along the way. If this happens, make sure to make a note of every carton damaged on the driver’s delivery receipt otherwise we cannot help with the damaged boxes. Our Freight Carriers require that we salvage all the good material in the boxes, so do not refuse any damaged boxes. Only refuse the entire shipment if the entire shipment is destroyed. The replacement cartons will have to equal the DAMAGED UNUSABLE PORTION to the nearest greater number of cartons. Example: If there are three cartons damaged, but only ten individual boards are damaged between the three, we will send you one carton. Any material that is damaged on the ends will not be counted as damaged material, but as waste, and will not be replaced because it can be cut and used against the walls. Please check to make sure that all the cartons are the correct material at the time of delivery. It is also your responsibility to ensure that the carton count is the same as is on the delivery receipt. In any case, please discuss discrepancies with your salesman before refusing any material.
WE DO NOT DELIVER ON SATURDAYS OR SUNDAYS! Shipping typically takes between 5-10 business days, and in some rare cases even longer. So please check with your salesperson for an estimated shipping time frame. Discount Floors 2 U will not be held responsible for cost associated with rescheduled installations due to product delivery delays. Please do not schedule your installer until you have the material in your possession.
JURISDICTION & VENUE
Jurisdiction and venue for any actions arising from a purchase or transaction shall be Bexar County, Texas regardless of the Parties’ place of business or residency, or the material’s shipping point.